VALID ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT TEST PAPERS - PASSING ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT SCORE

Valid ITIL-4-Specialist-Create-Deliver-and-Support Test Papers - Passing ITIL-4-Specialist-Create-Deliver-and-Support Score

Valid ITIL-4-Specialist-Create-Deliver-and-Support Test Papers - Passing ITIL-4-Specialist-Create-Deliver-and-Support Score

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q18-Q23):

NEW QUESTION # 18
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?

  • A. Designing a continuous integration/continuous delivery pipeline
  • B. Minimizing handoffs between specialists within a development team
  • C. Reducing the time it takes to provide environments for projects
  • D. Reducing the time spent assessing and approving changes

Answer: A

Explanation:
Designing a continuous integration/continuous delivery (CI/CD) pipelineimproves theentire end-to-end value streamby enabling faster, automated delivery of product innovations to customers.


NEW QUESTION # 19
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.
Which is the BEST action this team can take to address leadership's concern?

  • A. Introduce additional sources of demand
  • B. Compare the map to actual activities
  • C. Automate repeatable work activities
  • D. Determine where work is sitting in queues

Answer: B

Explanation:
Comparing the map to actual activitiesensures the value stream reflects reality, helping identify gaps, hidden delays, and inefficiencies that must be addressed to truly reduce incident resolution times.


NEW QUESTION # 20
A cross-functional team is designing a value stream to support the development of a new financial service.
Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?

  • A. The number of suppliers that will be used to source service components
  • B. The methods used to manage the development work
  • C. The number of practices required to support the service
  • D. Whether the service is being created for internal or external customers

Answer: B

Explanation:
Themethods used to manage the development work(such as Agile, DevOps, or Waterfall) can significantly influence whethermultiple value streamsare needed to efficiently handle different types of workflows within the same service development.


NEW QUESTION # 21
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

  • A. Create a standard change model for development changes and initiate as a service request
  • B. Increase the size of development changes to make them easier to handle and increase success
  • C. Initiate development changes as emergency changes so that errors can be identified quickly
  • D. Create a change model for development changes that includes the use of safe-to-fail testing

Answer: D

Explanation:
Creating a change modelthat includessafe-to-fail testingallows development changes to be tested in controlled conditions, reducing the risk of failure and improving change success rates.


NEW QUESTION # 22
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created

  • A. 2 and 3
  • B. 1 and 4
  • C. 3 and 4
  • D. 1 and 2

Answer: C

Explanation:
Individual changes should be measured by the outcomethey create to ensure they deliver real value, and theoverall success of multiple changes should also be measured by the outcometo confirm that the cumulative improvements meet business objectives.


NEW QUESTION # 23
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